Conflict Management and Security training courses in Manchester, High peak, Tameside and the North West

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CIEH Level 2 Conflict Resolution & Personal Safety

Course Aim

The aim of this course is to provide students with training in conflict management in order to help reduce potential workplace violence.


By the end of this course, students will be able to:

Explain the role of Conflict Management in the Workplace

Define the Law regarding Conflict Management

Examine and Discuss the various types of Body Language

Demonstrate dealing with Confrontational Situations

Discuss the need for Personal Safety at Work

Demonstrate a Conflict Management Risk Assessment

Discuss the role of Break Away Techniques

Examine Work Place Design features suitable for staff safety

Discuss and Evaluate the role “Talk Down”

Course Length

6 Hours (Excluding Breaks)

Course Syllabus

Conflict Management in the Workplace, Violence at Work, Legislation, Body Language, Dealing with Confrontational Situations, Personal Safety at Work, Risk Assessment, Break Away (Theory), Work Place Design, Talk Down.


Level 2 Award in Conflict Resolution & Personal Safety

CIEH Level 2 Award in Conflict Resolution & Personal Safety

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