Course Aim
The aim of this course is to provide students with training
in conflict management in order to help reduce potential
workplace violence.
Objectives
By the end of this course, students will be able to:
Explain the role of Conflict Management in the Workplace
Define the Law regarding Conflict Management
Examine and Discuss the various types
of Body Language
Demonstrate dealing with Confrontational Situations
Discuss the need for Personal Safety at Work
Demonstrate a Conflict Management Risk Assessment
Discuss the role of Break Away Techniques
Examine Work Place Design features suitable for staff
safety
Discuss and Evaluate the role “Talk Down”
Course Length
6 Hours (Excluding Breaks)
Course Syllabus
Conflict Management in the Workplace, Violence at Work,
Legislation, Body Language, Dealing with Confrontational
Situations, Personal Safety at Work, Risk Assessment,
Break Away (Theory), Work Place Design, Talk Down.
Certification
Level 2 Award in Conflict Resolution & Personal
Safety
CIEH Level 2 Award in Conflict Resolution & Personal
Safety
